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Play003

The 60-day renewal sequence

Five touches over 60 days that catch members before they lapse.

Time to run
3 hours
Difficulty
Basic
Best for
Association managers, membership chairs
Updated

The problem

Most associations send one renewal notice and hope. Members who meant to renew forget. By the time anyone notices, they have lapsed.

When to run it

Set it up once, then it runs 60 days before each renewal date.

The steps

  1. Pull the renewal list

    Export everyone whose renewal date falls in the next 60 days from your membership database. Include name, email, phone, join date, and the events they attended this year. Assign each member a board contact now, not on day 14.

Get the rest of Play 003

  • 5 more steps
  • The mistakes to avoid
  • The member lifecycle emails template

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